The Volunteer & Groups Assistant will contribute to the Volunteer & Groups Department at Ninos de Guatemala. Responsible for running the Volunteer for a Day program and assisting the Volunteer & Groups Manager when there are groups in country.
Ensure a positive volunteer and service team experience and create a fun, safe, and social environment.
Convert volunteers and groups to long-term partners of Ninos de Guatemala, actively at every stage of their volunteer journey.
Coordinate group activities whilst they are in-country and remain on call during their visit.
Organise and attend weekly volunteer social activities in and around Antigua such as Salsa classes, museum visits, and more.
Maintain a constant, motivational, and engaging correspondence with past, future, and potential groups and volunteers in order to ensure a positive customer experience.
Carry out new volunteer and groups orientations and school and staff introductions.
Provide on-site school and on the ground support and problem solving for both volunteers and groups.
Fluency in English and Spanish required
Excellent interpersonal skills and ability to deal with volunteers of different ages and backgrounds
Excellent communication skills both written and verbal
Demonstrated commitment to providing excellent customer service
Passionate, positive and energetic personality
Demonstrated experience managing groups and/or volunteers
Dedication to NDG’s mission and oriented to its goals, love for children and education.
A locally-competitive daily stipend, with opportunities for professional growth
Frequent opportunities for internal capacity-building and on-going professional development
An international, multi-cultural work environment.
Opportunity to have an impact in the lives of Guatemala’s children
Professional development and management of a direct supervisor
Letters of recommendation
Please send your motivation letter and CV to email@example.com and include “Volunteer and Groups Assistant” in the subject field. The vacancy will remain open until the position is filled.